Product Support Policy

Our Commitment to Product Security

At NEEC Audio Barcelona, S.L., the security of our products and the safety of our customers are top priorities. We are committed to designing, developing, and delivering secure Professional Audiovisual solutions. We understand that vulnerabilities can inadvertently be introduced into any technology, and we believe that working with the security research community and our customers is crucial in identifying and addressing these issues promptly and effectively.
This website outlines our vulnerability disclosure policy and provides information on how you can report potential security vulnerabilities in our products. We encourage responsible disclosure and appreciate your help in making our products more secure.
We are dedicated to a proactive approach to security, including software updates with the latest security patches, regular security assessments and vulnerability fixes, secure development practices, and timely patching. This website serves as a central resource for information regarding the security of all our software related products.

Typically, we will maintain the security updates in our products at least for two-years after the first shipment. 

How to Report a Security Vulnerability?

We appreciate your efforts in identifying potential security vulnerabilities in Ecler products. Your responsible disclosure helps us maintain the security and reliability of our solutions.
To report a vulnerability, please provide us with the following information to help us understand and address the issue effectively:

Product Information: 

• Product Name and Model Number (e.g., MIMO88SG)
• Firmware/Software Version

Vulnerability Details: 

• A clear and concise description of the vulnerability.
• Steps to reproduce the vulnerability. Please be as detailed as possible.
• Potential impact of the vulnerability (e.g., data loss, unauthorized access of the device(s), malfunctioning or service interruptions)
• Any supporting information or proof-of-concept.

Our Contact Information:

• Ecler PROAUDIO, S.L.
• Main contact email for vulnerability support: information@ecler.com

Important Considerations:

• We will give a response to your inquiry within two business days. 
• Please do not publicly disclose the vulnerability until we have had a reasonable opportunity to investigate and address it.
• Provide us with enough information to reproduce the issue so we can verify and resolve it as quick as possible.
• For privacy issues check our Privacy Policy
• We encourage you to use encryption when sending sensitive information.